Flow conditions match words. Celeris answers questions.
Ask a question about an order note, a review, or a product image in Shopify Flow, then branch on the answer.
Hi! I'm away that week, could you send it to my office instead? 22 King St, Melbourne.
order.note contains "address"
falseno match
Does this note ask us to change the shipping address?
true0.96
Then hold fulfillment, tag address-change, and email your team.
Three actions for your workflows
Each one reads the text and image URLs you pass in, so a workflow can branch on what a note means, not on the words it uses.
- Ask Celeris: yes or no
"Does this note ask us to change the shipping address?"
Returns an answer and its probability, so you choose the cutoff.
- Ask Celeris: pick one
"Which team should handle this note?" Shipping, product, billing, or none.
Returns the choice, or an empty choice below your threshold for human triage.
- Ask Celeris: rate
"How upset is the reviewer?" Happy, neutral, disappointed, or angry.
Returns a score and level on the scale you write.
Watch a workflow run
The app home, an Ask Celeris action in Shopify Flow, and a test order tagged for review, in 70 seconds.
Pricing
$2 per 1,000 answers
The first 1,000 answers per billing cycle are free. No monthly fee.
- Free runs
- Skipped runs, replays, and failures are free.
- Your limit
- Set a monthly answer limit on the app home. Development stores are limited to 1,000 answers per month.
- No store data access
- The app requests no access scopes and reads only what you put in the action fields.
- No content stored
- The app does not store the question, text, images, or reason. See the privacy policy.
Never cancel or refund on an answer alone.
Customers write order notes and reviews, so a customer can try to steer the answer. Use tags, holds, and notifications for human review. Requires Shopify Flow. Images must use Shopify CDN URLs.